If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within 5 days. We will be more than happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you.
The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail.
Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.
Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order.
It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.
Custom Labels Ltd
Unit G1 Woodlands Court Business Park, Bristol Road, Bridgwater, Somerset, TA6 4FJ
Tel: 01278 433800
Fax: 01278 433900