Whether you’re ordering labels for the first time or you’re a returning customer with a specific technical query, finding a clear and honest answer quickly makes all the difference. That’s the thinking behind our new FAQ page, which you’ll find at customlabels.co.uk/faq.
We wanted to create something genuinely useful rather than a page that simply ticks a box. Ordering custom labels involves more decisions than many people expect, and we’ve always believed that a well-informed customer ends up with a better product. The new page reflects that.
What Prompted the New Page
Over the years, our sales team fields a consistent set of questions. Some are practical, like which file formats we accept or how variable data needs to be structured. Others are more process-led, like what happens after you place an order, or how we handle colour matching. The FAQ page brings those answers together in one place, organised so you can go straight to what you need without having to pick up the phone first.
That said, our team is always here when you do want to talk things through. The page is a starting point, not a replacement for proper support.
Covering the Full Journey
The FAQ takes you from initial enquiry right through to delivery, touching on our online design tools, artwork requirements, proofing, quality control, dispatch, and what to do if you ever need to raise a concern. We’ve tried to write it in plain language, because the technical side of label specification can feel daunting and it shouldn’t.
Some of the areas customers find most useful are the sections on application environment and label specification. Things like surface type, temperature exposure, UV conditions, and expected lifespan all affect which material and adhesive combination is right for your labels, and the FAQ helps you understand what information to have ready before you get in touch. Getting this right from the outset means fewer surprises and a label that actually performs as intended.
The sections on colour matching and variable data preparation are also important for customers who supply their own artwork or datasets. There’s quite a lot of nuance in those areas that’s worth understanding before you submit files.
Built on Experience
Custom Labels has been supplying businesses and institutions around the world for 29 years. In that time, we’ve worked with organisations of every size, from small businesses placing their first order to some of the world’s most recognised brands. Those long-standing relationships have been built on a straightforward combination of quality, reliability, and doing what we say we’ll do.
We hold both ISO 9001 and ISO 14001 accreditations. ISO 9001 is our quality management certification, providing independent verification that our manufacturing processes consistently meet customer requirements and the standards set by the International Organization for Standardization. ISO 14001 reflects our commitment to environmental responsibility, covering how we manage our environmental impact, reduce waste, and work towards continuous improvement in our sustainability practices. We see these not as badges to display but as frameworks that genuinely shape how we operate day to day.
A Useful Resource, Not a Wall of Text
We’ve structured the FAQ so it’s easy to navigate, with anchor links at the top that take you directly to the section you need. If you’re an existing customer wondering about reorders or design changes, there’s guidance for you. If you’re new to Custom Labels and just trying to understand the process before committing to an order, the page walks you through exactly what to expect.
We’ll keep it updated as our processes and tools evolve, so it remains a reliable reference rather than something that goes out of date.
Finding the New Page
You can find the new FAQ page at customlabels.co.uk/faq. If something isn’t covered or you’d prefer to speak with someone directly, you can reach us on 01278 433800, at sales@customlabels.co.uk, or via Pure Chat on the website during working hours.
We hope it makes the whole process a little clearer.
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